Return Policy
We hope you love your purchase! But if for any reason you need to return an item, we would love to accommodate you by offering an online store credit.
We offer online store credit for all returns. Online Store credits are not eligible to be redeemed in our store front locations. All items must be returned to us with the Invoice and in original condition they were received. Returns are due to the warehouse (address below) within 14 days of order date and an online store credit will be issued once processed! Credit will be applied for the price of item and will not include any shipping and handling charges. We will email you once the online store credit has been issued.
Items Eligible for Return:
- Online merchandise returned within 14 days of the shipped date
- Items must be unworn, unwashed, and unaltered
- Items must have original tags attached
- Items must be stain free (deodorant stains, makeup stains, pet hair, etc.)
- Items must be odor free (cigarette smoke, perfume, etc.)
- Shoes must be returned inside their original shoe box (with no signs of wear)
Items NOT Eligible for Return:
- ITEMS DISCOUNTED 50% OR MORE ARE A FINAL SALE. No exceptions
- ALL DOORBUSTER ITEMS SOLD
- SWIMWEAR
Return Address:
Shop Sassy Frass
PO BOX 2331
HAMILTON, AL 35570
DAMAGES: All damages must be reported within 3 days of receiving your order via pictures in an email to sales@sassyfrasstees.com.
- Return Shipping Cost: The customer is responsible for all return shipping costs.
- Exchanges: To exchange an item, please note the requested size on the invoice. Should the requested size be available, we will make the swap and send the new size out. If unavailable, we will issue credit to the platform (web/app) the item was purchased. Either way, you will be notified via email.
CONTACT: You can contact us via email at orders@shopsassyfrass.com or you can call the store any time Monday-Friday from 9:00-5:00 CST at 205-921-7277.